Refund policy

Pursuant to article 52 of the Consumer Code, as indicated below, the Customer has the right to withdraw from the agreement without specifying why within 14 (fourteen) days from the date on which the Customer takes material possession of the Product itself.

To exercise the right to withdraw the Customer must perform the following procedure, by the term established in article 9.1 above:
Via Internet:

·      the user accesses with user name and password;

·         in the reserved area the user will find "my orders";

·         in the "my orders” area, the user can select the orders complying with the right to withdraw policy timing;

·         the user selects the products it wants to return related to that order, indicating quantities and reasons for returning them;

·         the return request is received by customer care which checks and approves it;

·         the customer receives the notification e-mail from customer care that the return has been accepted with indication on how to send the parcel.

Within 14 (fourteen) days of the withdrawal communication the Customer must return the Product purchased sending it to the following address: CGS S.r.l, Via Zucchi 40 - 20900 Monza(MI).

CGS will refund the Customer the entire amount paid, net of delivery costs sustained and any import customs duties paid, within 14 (fourteen) days of withdrawal, through a reversal procedure for the amount debited, using the same means of payment used by the Customer for the initial transaction, unless agreed otherwise. In any case, the Customer will not sustain any cost as a result of that refund. If the purchase was made using a discount code, the discount amount will not be refunded

The product/s must be returned intact, complete with all parts and in original packaging (envelopes and packs) in compliance with the following conditions:

·         the right to withdraw is applicable to the whole product purchased. It is not possible to withdraw from just a part of the product purchased;

·         for withdrawal to be possible, the product must be intact and returned in its original packing, complete with all parts (including packaging and any documents and additional supplies: labels, seals, etc…);

·         shipping costs (and customs duties if there are any) to return the product will be the liability of the Customer;

·         shipment, up to proof of receipt by the warehouse indicated by CGS, is under the full responsibility of the customer;

·         if the product should be damaged during transport, CGS will notify the Customer, to enable the latter to report the matter to the carrier chosen in a timely manner and receive the relative refund. The product will therefore be made available to the Customer, cancelling the request to withdraw at the same time;

·         CGS will in no way respond for damage, theft, loss occurring during or dependent on shipment to return the product/s.


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