Yes, all our products are Nickel Tested, subjected to specific tests to verify that neither inside the cosmetic nor on the packaging is the presence of this metal except in quantities of less than 1 ppm (i.e. one part per million). In general, if you are an allergic person, we advise you to do a skin tolerance test by applying a small amount of the product on your wrist or have your doctor read the ingredients list. We publish the updated inci of each product to ensure transparency and safety, before you make your purchase.
Yes, there are no ingredients or derivatives of animal origin in any of our formulas.
Yes, they are by law, because the European Union has banned the testing of cosmetics on animals, and they are by our ethics, Teaology is associated with PETA the largest organisation in defence of animal rights.
Our researchers formulate products with biocompatible pH and clinically tested ingredients to be suitable for most skin types, even the most sensitive and delicate. All products are dermatologically and microbiologically tested. On this site, within each product, you can find the suitable skin types in the 'For whom it is indicated' section.
Most of our products have a recommended use-by date of six months after opening. On the packaging you will find the PAO of the product represented by a jar with the number of months within which the product can be used after opening.
Since we use tea infusions and natural ingredients, slight variations in colour and consistency may occur due to manufacturing, shipping or storage without affecting the efficacy and purity of the product. Please contact us if you have any doubts about the colour and consistency of the product.
Irritation could be due to sensitivity to a particular ingredient in the product. We recommend that you stop using it for a while and then try it again on a small spot on your skin. When using some of our products, for example Black Tea Flat Belly, you may feel a sensation of freshness on your skin immediately after application. This effect is nothing to worry about and only shows that the active ingredients of the product are working. In general, if you are a severe allergy sufferer, we recommend you do a skin tolerance test by applying a small amount of the product to your wrist or have your doctor read the ingredients list. We publish the updated inci of each product to ensure transparency and safety.
There are no contraindications, but since this is a very delicate period, we advise you to consult your doctor before use, informing him/her of the full list of ingredients and any warnings that can be found on each product page.
Yes, our products do not contain sources of iodine or endocrine and hormone disruptors.
Our products have been developed and tested for normal skin and most people achieve excellent results. Each formula contains high percentages of tea infusions with anti-inflammatory properties, natural ingredients and a biocompatible pH to be safe and well tolerated by even the most sensitive and delicate skin. However, in the case of illness, we advise you to read the ingredients carefully and consult your dermatologist.
Of course! Teaology products are also suitable for men. The formulas have a biocompatible pH value and the antioxidant tea infusions are perfect for men's skin, which is often made sensitive by shaving.
Yes, all our products are formulated, tested and manufactured in Italy according to European legislation (EC Reg. No. 1223/2009), one of the strictest and most restrictive in the world.
We take great care in searching for containers and packaging that are easily recyclable and guarantee maximum product safety and preservation. On the page of each product you will find the "environmental labelling" section with instructions for correct and effective separate waste collection. When it comes to taking care of our Planet, we believe that every small gesture can make a difference.
We offer you a full guarantee on your purchase. Contact our Customer Service firstname.lastname@example.org and help us understand what you are not satisfied with. Your opinion is very important to help us improve and your satisfaction a top priority.
ORDERS AND SHIPPING FAQ
As soon as your order is ready for delivery, you will receive a shipping confirmation e-mail with your tracking code. With this you can track your order at any time.
After placing your order, our warehouse prepares it for shipment. Once your order is ready to be delivered, you will receive an e-mail confirming the shipment. In Italy, your order will arrive within 3-4 working days.
Generally, we are unable to change or update your shipping address once we have processed your order. However, please contact us at Customer Service email@example.com to see what we can do for you.
Unfortunately, if the order has already been shipped, it cannot be changed or cancelled. If you would like to order more items, please place a new order for these items. If you want to cancel some items, please contact us and we will help you.
We will help you. Contact us at firstname.lastname@example.org
The first delivery attempt will be made to the address you indicated at the time of purchase. If no one is there, the courier will leave a note and contact you to arrange a second delivery attempt. If even during the second attempt you are not at home, you can pick up the parcel at the location of the transport company nearest to you. If for any reason the courier company is unable to contact you to arrange delivery, you can write to us at email@example.com and we will gladly help you.
Check your tracking information to see if your parcel is still being delivered or has been delivered to your neighbour. If not, and if the tracking information has not been updated in the last 5 days, please contact us at firstname.lastname@example.org.
This can happen and is nothing to be worried about, just click on 'Forgot password' in the login section and you will be able to reset your password.
We apologise for the inconvenience and please contact our Customer Service at email@example.com and we will find the best solution for you.
If you have changed your mind about your order, don't worry because you can return the products within 60 days of receiving your order.
We deliver throughout Europe.
Italy: Shipping costs are € 5.90. If you order more than €39 delivery is free of charge. Europe: Shipping costs are €11.90. If you place an order of more than €59 delivery is free.
You can see an overview of all your orders. You can also easily manage your invoice and delivery address and choose from these for your next purchase without having to enter new information.
Thank you for placing an order! After placing your order, please send us an e-mail with a request for an invoice, which will be prepared immediately.
You can only find an overview of your orders if you have created an account. The overview can be found in the account section.
If you want to delete your account, contact customer service and we will take care of it for you.
We have added Klarna to our payment methods! This is a financing method that allows you to purchase and receive products immediately by paying for them in 3 convenient equal instalments with a monthly due date. There is no additional cost if the instalments are paid by the due date. Upon confirmation of your order, you will be charged the first instalment (equal to one third of the total order value) while the next 2 instalments will be charged to you in the following two months.
LOYALTY PROGRAM, NEWSLETTERS AND DISCOUNT CODES FAQ
We are happy to hear that!
You can enter your e-mail address in the box at the bottom right of the webpage.
Afterwards, you will receive an e-mail in which you will have to confirm your subscription. Make sure you also check your spam folder.
After confirmation, you will receive our newsletters very soon.
If you place an order, you can also tick the box 'Keep me updated on news and exclusive offers' below the e-mail field.
You can unsubscribe from the newsletter with a link at the bottom of every e-mail you receive from us. If this does not work, please contact Customer Service at firstname.lastname@example.org and we will help you.
Your feedback on our products is very important for improvement, thank you! 14 days after receiving your order you will receive an e-mail from us in which you can give us your feedback. Alternatively, you can leave your opinion at any time directly on the product details page on the website.
Once you have subscribed to our newsletter, we will send you a confirmation email with a 10 euro welcome discount code to use on your first order and it does not expire.
Here’s how to use it.
1 - Copy the coupon you received.
2 - Place it in the appropriate space in the shopping cart before finalising your order.
3 - Click on 'Apply' and proceed with the order.