Accessibility Statement

Last updated: September 2026
Website: www.teaologyskincare.com (the “Website”)

Introduction

CGS SB S.r.l. (hereinafter “Teaology” or the “Company”), owner of the Teaology Skincare brand, is committed to making its website accessible and usable by everyone, including people with disabilities. In line with Directive (EU) 2019/882 – the European Accessibility Act, the harmonised technical standard EN 301 549 and the Web Content Accessibility Guidelines (WCAG) 2.1, we aim to make our website content perceivable, operable, understandable and robust for all users, including those with visual, hearing, motor or cognitive disabilities. We believe accessibility is an integral part of an inclusive online experience, and we continually work to improve the navigation, content and functionality of our website.

We have adopted WCAG 2.1 Level AA as our technical reference and implemented solutions that allow everyone to access the content clearly and without barriers.

We know that some sections may not yet be fully accessible. We are working carefully on these areas and planning gradual improvements.

If you have difficulty using the Website, need content in an alternative format (such as accessible PDFs, descriptive text or personalised assistance), or would like to share feedback, please email us at hello@teaologyskincare.com or contact us using the methods and details provided in the Website footer.

We will do our best to help you as quickly and effectively as possible.

This accessibility statement (hereinafter the “Statement”) provides all the necessary information.

Scope

This Statement applies to content published on the Website.

It includes:

The main website and all subsections of the domain;
The e-commerce area (products, cart and checkout);
The mobile versions of the Website.

It does not include:

Embedded third-party services (such as payment gateways, social media platforms and interactive maps) over which Teaology has no direct technical control;
Downloadable documents (PDFs and similar files) that are not yet fully accessible. We are assessing, case by case, whether making them accessible would impose a disproportionate burden in relation to the benefit. While this work is pending, please contact us if you need one of these documents in an accessible format, and we will provide it upon request.

External content will be made accessible to the extent technically and legally possible, and where Teaology is specifically required to do so by law.

Compliance status

Following a technical assessment, the Website is partially compliant with WCAG 2.1 Level AA as of the last updated date shown above. Although numerous technical measures to improve accessibility have already been implemented, some sections still have accessibility issues. These issues are known and documented, and measures to resolve them have been planned for the coming period, as set out below.

Technologies and testing tools used

The following tools were used to assess the Website’s accessibility:

Validators/scanners: Lighthouse Accessibility, axe DevTools, WAVE;
Screen readers: NVDA (Windows), VoiceOver (macOS/iOS);
Keyboard testing (Tab/Shift+Tab navigation, focus management, skip link);
Contrast analysis (WCAG AA contrast checker);
Semantic structure checks (landmarks, headings, ARIA roles).

Known limitations

Sliders and carousels: the promotional banner on the homepage and the product carousels advance automatically or through “Previous/Next” controls. They do not yet have a dedicated pause/stop control that is easy to reach by keyboard. The content remains navigable, and improvements are in progress.
Image alternative text: some images do not always have a descriptive alt attribute. We are adding accurate descriptions.
Images containing text: some information is presented as images with embedded text, which cannot be resized or read by assistive technologies. We plan to replace these images with real text or add equivalent text alternatives.
Similar links and buttons: some repeated elements (such as “Add to cart” and “Choose options” buttons, or separate links on a product image and title) have identical labels without distinguishing context for screen readers. We plan to refine these labels.
Dynamic messages and notifications: free-shipping threshold notices, newsletter pop-ups and cart updates may not always be announced automatically by assistive technologies, although they remain visible. We will improve these further.

Measures taken, work in progress and improvement plan

Teaology has already introduced measures to improve the Website’s accessibility, including:

Skip to content: a “Skip to content” link allows users to go directly to the main content, bypassing the navigation menu.
Zoom on mobile devices: page zoom is enabled (up to 5×), allowing users to enlarge the content.
Multiple languages: the Website can be viewed in Italian and English using the language selector.
Ratings in text form: product review scores are displayed as text as well as stars.

The following gradual improvements are also planned:

Add descriptive alternative text to all informative and linked images — by December 2026;
Introduce pause/stop controls for sliders and carousels — by December 2026;
Check and standardise colour contrast in accordance with Level AA — by December 2026;
Replace images containing text with real text or provide corresponding text alternatives — by March 2027;
Add captions and/or transcripts to video content — by March 2027;
Distinguish the labels of repeated links and buttons, and ensure dynamic messages are announced by assistive technologies — by March 2027.

These dates are indicative and may be updated according to available resources. Progress will be reported on this page.

All future measures to improve the accessibility of the Website will be documented on this page to provide full transparency about our progress. This Statement may therefore be amended or updated, including to reflect changes in Italian and/or European Union law or technological developments. Any new versions of the Statement will be published on the Website, which we encourage you to check periodically.

How to submit a report to AgID

If the response to a notification or request is unsatisfactory, or no response is received within 30 (thirty) days, the person concerned may submit a report to AgID by certified email (PEC) at protocollo@pec.agid.gov.it.

CGS SB S.r.l. – Via B. Zucchi 29, 20900 Monza (MB) – Italy
Italian tax code / VAT number: 07233860969 – REA registration number: MB-1874748