Terms and Conditions of Sale

Last updated: September 4, 2026

1. General Provisions

1.1. These Terms and Conditions of Sale ("Conditions") govern all distance sales of Teaology products ("Products") concluded on the website www.teaologyskincare.com (the "Website").

1.2. The distance selling service is reserved for consumers: adult individuals who purchase for purposes unrelated to their professional activity. Those who purchase as professionals or businesses cannot avail themselves of the consumer protections provided in these Conditions.

1.3. The language used for concluding contracts through the Website is Italian.

1.4. By using the Website or placing an order, you declare that you have read, understood, and fully accepted these Conditions.

2. Seller Identification

The seller is CGS SB S.r.l., with registered office in Via B. Zucchi 29, 20900 Monza (MB), Italy, VAT and Tax ID 07233860969. Contact: hello@teaologyskincare.com.

3. Products and Availability

3.1. The essential characteristics and price of each Product are indicated on its respective page on the Website. Images are for illustrative purposes only: color and packaging may vary slightly from the graphic representation.

3.2. We reserve the right to limit the quantity and type of Products that can be purchased at any time, and to modify their formulation, packaging, or availability without notice, without prejudice to what has been purchased with an already confirmed order.

3.3. If an ordered Product is unavailable, we will notify you via email: the order will be canceled or processed only for available Products, with only the corresponding amount charged.

4. Price and Shipping Costs

4.1. Prices indicated on the Website are in Euros and include VAT. Shipping costs, if applicable, are indicated separately before the order is concluded and described in our Shipping Policy.

4.2. In case of an obvious error in the price of a Product, we reserve the right not to proceed with the order, offering you the option to purchase the Product at the correct price or to cancel the order with a full refund.

5. Conclusion of the Contract

5.1. To purchase, select the Product, add it to the cart, complete your billing and shipping details, choose the payment method, and confirm the order. Order confirmation constitutes a binding purchase proposal, without prejudice to the right of withdrawal referred to in article 8 below.

5.2. The contract is considered concluded when you receive our order confirmation email. We reserve the right to refuse an order in case of Product unavailability, failed payment, or well-founded suspicion of fraud.

5.3. Before confirming the order, you can always correct the entered data using the cart functions.

6. Payment Methods

6.1. We accept payments via Shopify Payments, PayPal, Apple Pay, Google Pay, and major card circuits (Visa, Mastercard, Maestro, UnionPay), as well as local methods such as Bancontact, BLIK, iDEAL, and MobilePay where available at checkout.

6.2. Payment data is managed directly by payment service providers: Teaology does not have access to full credit card details.

7. Delivery

7.1. Delivery times and methods are indicated on the Website and in our Shipping Policy. Upon delivery, check the contents of the package and report any anomalies promptly.

7.2. We are not responsible for delays or non-delivery due to an incorrect or incomplete address provided by the customer.

8. Right of Withdrawal (EU, UK, Switzerland, Norway, and Iceland consumers)

8.1. You have the right to withdraw from the contract within 14 days of receiving the Products, without having to provide any reason.

8.2. To exercise the right of withdrawal, communicate your decision unequivocally by writing to hello@teaologyskincare.com, indicating the order number and affected Products.

8.3. You must return the Products within 14 days of communicating the withdrawal, in conditions suitable for resale. Return shipping costs are at your expense, unless otherwise indicated at the time of purchase.

8.4. We will refund what you paid, including standard delivery costs if applicable, within 14 days of receiving the returned Products or proof of their shipment, using the same payment method as the original transaction.

8.5. The right of withdrawal does not apply to sealed products unsuitable for return for hygienic or health protection reasons if opened after delivery (e.g., cosmetic products with the security seal removed), unless otherwise provided by applicable law.

9. Legal Guarantee of Conformity

9.1. As a consumer, you are entitled to the legal guarantee of conformity for the Products as provided by articles 129 et seq. of the Consumer Code, for a period of 2 years from delivery.

9.2. In case of a lack of conformity, you have the right to repair or replacement of the Product free of charge, or, if this is not possible, to a price reduction or termination of the contract. You must report the defect within 2 months of discovery.

9.3. Shipping costs for returning a defective Product and for redelivering the repaired or replaced Product are at our expense.

10. Intellectual Property

All content on the Website (texts, images, trademarks, logos, the Tea Infusion Skincare® trademark, and patent no. 102016000026298) is the property of Teaology or its respective licensors and is protected by intellectual property laws. Reproduction or use without written authorization is prohibited.

11. Limitation of Liability

To the extent permitted by applicable law, our liability for damages related to the use of the Website or the purchase of Products is limited to cases of willful misconduct or gross negligence, without prejudice to the mandatory rights recognized to consumers by applicable law, including the right to the legal guarantee of conformity.

12. Personal Data Processing

The processing of personal data provided during the purchase phase is governed by our Privacy Policy, which forms an integral part of these Conditions.

13. Applicable Law and Competent Court

13.1. These Conditions are governed by Italian law. If you reside in a European Union country other than Italy, the application of mandatory consumer protection rules provided by the law of your country of residence remains valid if more favorable.

13.2. For disputes relating to the interpretation, execution, or validity of these Conditions, if you act as a consumer, the court of your place of residence or domicile is competent, pursuant to article 66-bis of the Consumer Code.

14. Dispute Resolution

14.1. In case of a dispute, we invite you to contact us first at hello@teaologyskincare.com: we will always seek an amicable solution.

14.2. The European Commission's online dispute resolution (ODR) platform was discontinued on July 20, 2025. For information on alternative dispute resolution (ADR) bodies available in your country, you can consult the dedicated page of the European Commission or contact the Monza and Brianza Chamber of Commerce for an attempt at conciliation.

15. Amendments to the Conditions

We reserve the right to amend these Conditions at any time. Amendments do not apply retroactively to already confirmed orders. The applicable version is that published on the Website at the time of the order.

16. Severability Clause

If any provision of these Conditions is declared null or ineffective, this shall not affect the validity of the remaining provisions.

17. Contacts

CGS SB S.r.l. — Via B. Zucchi 29, 20900 Monza (MB), Italy — VAT/Tax ID 07233860969 — hello@teaologyskincare.com