Shipments

Last updated: September 4, 2026

Courier and tracking

We ship with couriers selected by Teaology, with an active tracking service for every shipment. You will receive an email with the tracking number as soon as the package departs.

Delivery

The courier delivers on business days, Monday to Friday, from 9:00 AM to 6:00 PM.

If no one is found, the courier leaves a delivery attempt notice and automatically reschedules a second attempt for the next business day. If this attempt also fails, the package is held at the local branch for 3 business days; on the 4th business day, it is deposited at the competent Post Office, with a notice card sent to the recipient, who has an additional 7 days (including Saturday) to collect it. If the package is not collected on time, it is automatically returned to Teaology: in this case, we will contact you to arrange a new shipment or a refund.

If you have indicated a reception or another collection point with an authorized person to sign for you as the delivery address, delivery is considered complete when that person receives the package, as a third party designated by you. If you believe the package was not delivered correctly despite being signed for at the point you indicated, please write to us: we will investigate what happened together.

Who is responsible for delays, damage, or loss during transit

Since the courier is chosen by Teaology, the risk of loss or damage to the Products remains with us until you, or a person designated by you other than the courier, takes physical possession of the package, in accordance with Article 63 of the Consumer Code, which transposes Article 20 of EU Directive 2011/83. This means that if the package is damaged, lost, or not delivered to you due to a courier malfunction, the problem is ours: we will arrange a new shipment or a refund, and we will claim against the courier if necessary, not you.

The only exception is if you choose to entrust the shipment to a courier of your choice, different from those we offer you during checkout: in that case, the risk passes to you from the moment of delivery to the courier, without prejudice to your rights vis-à-vis the courier itself.

Delivery checks

Upon receipt of the package, check that the number of packages corresponds to the transport document and that the packaging is intact. If you notice obvious damage or a mismatch in the number of packages, report it immediately on the delivery document you sign for the courier: this helps us to quickly resolve the issue with the carrier.

We also ask you to report any damage, discrepancies, or missing products within 14 days of delivery, by writing to customercare@teaologyskincare.com. This 14-day period is purely operational, designed to manage transport problems when they are still easily verifiable: it does not in any way limit the 2-year legal warranty of conformity on the Products, which you can also assert beyond this period, by reporting the defect within 2 months of discovery, as described in the Terms and Conditions of Sale.

Shipping costs

The delivery contribution is €5.90 for Italy and €11.90 for abroad. No contribution is required for orders over €39 (net of discounts, promotions, and collection fees).

Shipping times and what happens in case of delay

Orders placed by 4:00 PM on a business day are processed within 48 hours. Unless otherwise explicitly agreed upon at the time of purchase, delivery will in any case take place within 30 days from the conclusion of the contract, as provided for by Article 61 of the Consumer Code.

Delays may occur due to temporary unavailability of products, courier malfunctions, force majeure, holidays, or the time required to collect payment via credit card or PayPal.

If you do not receive the goods within the foreseen terms, please write to us at customercare@teaologyskincare.com: we will ask you to grant us a reasonable additional term for delivery. If this additional term is also not met, you have the right to terminate the contract and obtain a full refund of what you paid, including delivery costs. You can terminate the contract immediately, without having to grant us an additional term, if we had informed you that we would not deliver, or if compliance with the delivery term was essential for you and you had informed us before purchase, for example for a specific date.

A delivery divided into multiple separate shipments does not affect these rights.

Track your order

Upon shipment, you will receive an email with the tracking number to follow the package on the courier's website.

Contacts

For any questions about shipping and deliveries, please write to customercare@teaologyskincare.com.