Returns and Refunds

Last updated: September 4, 2026

How to exercise your right of withdrawal

If you are a consumer and wish to withdraw from the contract, please send Teaology an unequivocal communication of your intention within 14 days of receiving the Products, by writing to customercare@teaologyskincare.com and indicating your order number and the Products concerned. Withdrawal is considered validly exercised by sending this communication within the deadline: it is not necessary to have already returned the product for the withdrawal to be effective.

Where to return the product

Once you have communicated your withdrawal, you must return the product within the subsequent 14 days, at your expense unless otherwise specified, to the returns warehouse:

Teaology Skincare
Via Zucchi 40
20900 Monza (MB), Italy

This is the address of the returns warehouse only, used exclusively for receiving returned products. It is different from the company's registered office (CGS SB S.r.l., Via B. Zucchi 29, 20900 Monza (MB)), which does not accept returns: any packages sent to the registered office may experience processing delays.

Conditions for returns

• The right of withdrawal applies to the entire product purchased: it is not possible to withdraw only from a part of it.
• We ask you to return the product in its original packaging, complete with any accessories, labels, and seals, handled only as much as necessary to ascertain its nature, characteristics, and functioning, as you would in a physical store.
• The return shipment travels under your responsibility until delivery to our warehouse: we recommend a trackable shipping method. Teaology is not responsible for damage, theft, or loss during return transit; if the package arrives damaged due to a courier issue, we will help you file a claim against them.

What happens if the product is returned in a different condition than when it was shipped

According to EU withdrawal regulations (Directive 2011/83/EU, Art. 14, transposed by Articles 57 et seq. of the Consumer Code), the right of withdrawal remains valid and effective even if the returned product shows signs of use beyond what is necessary to ascertain its nature, characteristics, and functioning, or if part of the packaging or accessories are missing. In these cases, Teaology does not cancel the withdrawal or reship the product to the Customer: instead, it applies a deduction from the refund, proportionate to the decrease in the product's value caused by such use or the absence of its components. The amount of the deduction will be communicated to you along with the refund.

An exception is made for products sealed for hygiene reasons (particularly cosmetics with a tamper-evident seal), for which the right of withdrawal does not apply from the outset if the seal has been removed after delivery, as indicated in the Terms and Conditions of Sale. In this specific case, if you still communicate your withdrawal and return a product with a broken seal, we may refuse the return and reship the product to you at your expense, as this would not be a valid withdrawal.

The refund

If the withdrawal is valid, Teaology will refund within 14 days:

• the price paid for the returned Products;
• the standard shipping costs incurred for the initial delivery, if you paid them.

The following are not refunded:

• any additional cost chosen for non-standard or express shipping during the order phase, compared to the cost of the cheapest standard shipping offered by us;
• return shipping costs, which are at your expense unless otherwise indicated at the time of purchase;
• the amount of any discounts applied with promotional codes, if the refund only concerns part of the order and the discount threshold is no longer met;
• any deduction for the decrease in product value, as described in the previous paragraph.

The refund will be issued within 14 days from the date you communicate your withdrawal; however, we may withhold it until we receive the returned product, or until you provide proof that you have shipped it, if this occurs earlier. The refund will be made using the same payment method used for the purchase, unless otherwise agreed, and will not incur any additional costs for you.

Damaged or missing products shipped by Teaology

If you receive a damaged, incorrect, or missing product compared to your order, please contact us at customercare@teaologyskincare.com before proceeding with a return: in these cases, we will resolve the issue with a replacement or a full refund, including all shipping costs, without applying the conditions described above relating to withdrawal.

Contacts

For any questions regarding returns and refunds, please write to customercare@teaologyskincare.com.